Enter ticket subject (e.g. Link for Mercy Gilbert is going to the wrong location)
Need help choosing the correct support category? Right click open our "How to submit a ticket" article for a quick tutorial - https://officeofdigital.zendesk.com/hc/en-us/articles/5666179027987-How-to-Submit-a-Ticket
Select Between Access or Training
Please select the product to which this request applies
Is this is a net-new support engagement request or, a request to change an existing support workflow?
Provide a brief description of the product/solution for which support is requested.
List the market(s) where the product is or will be available
Provide the key contacts associated with support of this product (PO, PM, PgM, Vendor POC(s), etc.)
Provide links to, or upload appropriate reference documentation or resources needed to facilitate the support onboarding request.
Select a product from the list above
Select the Market/Region to which your request applies
Type "n/a" if not applicable
Explain Severity level selected
ADMIN (edit and publish + create Experience Fragments, Header/Footers | EDITOR ( ????) | READER (can only view content, cannot publish)
For vendors without network access, please direct your manager/sponsor to the link below for steps on submitting a Network Access Request with CSH End User Support before submitting an Access request for a Digital Product -
If you have ideas for a possible solution, please list them here - Attach additional details or screenshots via the link below and reference each document by name in your recommendation if uploading multiple files.
Please list how this request, if implemented, will help improve/standardize work.
Name of Person Submitting the Request
Attach necessary screenshots/examples (if any) using the link at the bottom of the this form
Enter Due Date
Provide current campaign details
Please provide details regarding the tool being replaced
Provide details how this request improves an existing component or function
Functional Requirements (list in as much detail as possible) or N/A if not applicable
Description of how Business is impacted by this issue
Describe the steps required to duplicate the issue, e.g., 1) Navigate to to DH.org 2) click 'Log in' 3) enter username and password, etc.
Describe the EXPECTED results when the above steps are executed
Describe the ACTUAL results when the above steps are executed
Is there a group interest ? If so, list the additional interested attendees
List the site(s) on which you regular work
Click on the Calendar 'Month' or 'Year' to toggle between options
Enter n/a if not applicable
Provide the name of the agency/marketing division running the campaign
Select an approved 3rd party marketing partner - Select 'Other' if not listed
Select an approved Media/Analytics Platform - choose "Other" if not listed.
What is the Campaign/Feature Name?
Provide the tag campaign landing page(s) (Landing pages for each third party tag)
Provide the website address the campaign is scheduled to run
Provide the tag campaign start date
Will the campaign eventually expire? If so, provide the expiration date in the field below.
Provide the tag Script/Pixel for each landing page - use the attachment option below to upload in bulk.
Provide any additional details here - Enter "n/a" if not applicable.